Digitization, Digitalization & Digital Transformation training for First MicroFinance Bank (FMFB), Afghanistan

2019-12-31 - 2020-01-31

Support FMFB with digital transformation through a training / workshop for 1 week with mid-level managers who needed operational insights and, 1 week with senior / executive managers who were looking for strategic guidance.
Developed workshop agenda, content and exercises which covered the following topics: Day 1 – DFS concepts Day 2- Customer Demand, IT Requirements & Agents Day 3 – Product development, HCD and Prototyping Day 4 – Implementation Management & Go To Market Day 5 - Rollout & Ongoing Management End of workshop report, which included attendee's evaluation feedback and, strategic advice for possible areas of intervention for executive managers to further examine.