Development of a Housing Loan Product for Home Improvement Intervention in Bosnia&Herzegovina – Partner MFI

2019-10-31 - 2020-09-30

The purpose of this assignment was: to support MCF Partner in operationalization of the market research report recommendations, focusing on refinement of the housing loan product for energy efficiency home improvement interventions, the supportive light-touch non-financial services and the communication strategy development.
The consultant scope of work included the following: Starting phase: discussion of the market research report findings and recommendations. Agreement with MCF on the recommendations to be implemented Product & services concept & design including business canvas session Pilot testing Communication strategy development Monitoring and evaluation of the pilot-test The consultant delivered: Detailed work plan with milestones, activities, accountabilities and timeline for the below deliverables Prototype documentation; Framework for product & services testing and Testing protocol; Communication plan development Monitoring templates and the Pilot-test evaluation report. LFS developed the above, trained staff and Partner MFI implemented the pilot project successfully. At the end, adjustments to the product were made and the roll-out institution-wide initiated.